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If you cannot find a solution to your problem in our knowledge base please fill in the form below and our support team will be in contact.

Name

Where are you experiencing an issue?

Please provide a brief description of the issue and how to reproduce it.

If the issue is printer related please include the make and model.

If this issue relates to a specific printer, OU or group please let us know the printer QuickCode or the OU/Group name

If this issue is related to the directprint.io app, please select the Operating System where you're experiencing the issue

ChromeOS

macOS

Windows 10 32-bit

Windows 10 64-bit

If this issue has recently occurred with a previously known good configuration select 'It was working before'.