If your client gets stuck on the directprint.io logo and does not let you login these are the steps to fix it.

Example of client getting stuck on the splash screen / loading logo

Fixing the issue on macOS

To fix this issue on macOS follow the instructions below: 

1. Force quit the directprint.io client
2. Open terminal and run rm -rf ~/Library/Application\ Support/directprint.io\ printing
3. Relaunch the application and this will of reset the directprint.io client

Fixing the issue on Windows 10/11

To fix this issue in windows follow the guide below:

1. Open task manager and end the task of any directprint.io, dpio and dpio-launcher
2. You will need to navigate to C:\Users\user\AppData\Local
3. Once in C:\Users\user\AppData\Local delete directprint.io printing file
4. Now reopen the directprint.io client and it will have fully reset and be able to use again