Q1. Can you use Edge Print with QuickCode allocated printers?
A1. We currently do not support Edge Print with QuickCodes.
Q2. Do we need to use Google Drive with Edge Print?
A2. Yes, currently we rely on Google Drive to pass print jobs over the internet. We will look to extend this in the future to use other cloud solutions.
Q3. Can I have one printer that is both direct IP printing and remote enabled?
For example, if I have a printer named 'Admin Office Printer' I may wish to keep this with direct IP printing capabilities but also enable it to have remote printing capabilities. To do this:
1. Duplicate 'Admin Office Printer'.
2. Rename it to 'Admin Office Printer Remote'.
3. Allocate the newly duplicated printer to the users you wish to have remote printing capabilities.
Q4. Do you have failover redundancy in case my Edge Print Receiver fails?
A4. Yes, you can have multiple nodes logged in with the same user account. This will provide failover redundancy.
Q5. I want to enable all printers to have remote printing capabilities but only want users to print remotely when off-network, is this possible?
A5. Not currently, however, we are working on this for our next release. In the meantime, we recommend that you duplicate any printers you wish to have direct IP & remote printing capabilities. See Q3 for instructions.
Q6. Can you use directprint.io accounting codes when using Edge Print?
A6. Accounting codes can be selected, however, they are not yet reported. We will be updating this functionality soon.
Q7. What operating system will an Edge Print print job be logged as, the sender or the receiver operating system?
A7. The operating system logged will be the operating system that the Edge Print Receiver is running on and not the sender's operating system.
Q8. My Edge Print Receiver keeps being logged out and Edge Printing stops working. Is there a way to prevent this?
A8. You may need to change your default session length for Google Services. It defaults to 14 days but can be changed on a user-by-user basis. We recommended setting your Edge Print Receiver user to never expire.