The directprint.io application may experience a problem from time to time. To help diagnose the issue we've created error codes and related them to help articles to help you and us with the diagnosis.
| Error code | Summary | Help article |
| 0921 | Edge Print Receiver authorization expiry error | https://support.directprint.io/hc/en-gb/articles/1500003632702-Edge-Print-Receiver-authorisation-expiry |
| 7448 |
Target encoder not found |
Fix error 7448: Target Encoder not found |
| 4955 |
Failure for PJL substitution |
|
| 1205 | Sending print job via socket connection failed |
The printer started to accept the job, but then stalled the connection. directprint.io gave up trying to send the job. Check the printer status, internal error state. Reboot the printer. If the error persists, try changing the driver type or the connection protocol to IPP or LPD printing. |